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AC Hotel New York Times Square

4.4starstarstarstarstar(500+)
Average
location_on260 W 40th St, New York, New York, 10018

What Guests Say

modern rooms (38)comfortable bed (31)quiet rooms (15)noise level (51)
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Average
Score: 40/100

Average value — pricing aligns with market expectations.

Guest Reviews

Kelli Ryndstarstarstarstarstar2026-02-17T09:49:29

"Our hotel room was larger than expected for a New York room, clean and bed was comfortable. The lobby is beautiful and always has great music. Customer service across the entire hotel was superb and pleasant. Luis and Peter were always super helpful and pleasant to talk with. Location was convenie"

Kate Phamstarstarstarstarstar2026-02-18T04:38:53

"I recently stayed at this hotel and while the hotel itself is clean, modern, and in a fantastic location, the true highlight of our stay was Raheen. From the very first day, Raheen was incredibly kind and friendly. His personality and welcoming attitude created such a positive atmosphere that it tr"

De'Airra Porsch'estarstarstarstarstar2026-02-22T14:43:17

"I had a great experience at this hotel. It was very clean, and the staff was extremely attentive. I want to personally thank Antonio, Raheen, and Peter as they were all so kind and accommodating to me and my family and truly made us feel welcome. Although I was really looking forward to enjoying th"

Jim Sharkeystarstarstarstarstar2026-03-01T22:56:41

"I've stayed at a number of hotels around mid town and this is really a stand out for a number of reasons. Staff focus on caring for guests is the top for me. The warm and efficient greeting and check in by Peter at the front desk, the helpful guidance from Ricardo at the front door on Uber vs taxi, "

Rebekah DeLibrostarstarstarstar2026-01-20T15:24:32

"We are Marriott Bonvoy members and my husband chose this hotel for a quick weekend getaway for our anniversary. The lobby is lovely and front desk staff very friendly, helpful and went above and beyond to make us feel welcome. Our room was a bit late in getting ready so the concierge did his best t"

About

In a modern, glass-fronted building with an airy lobby, this hip, upscale hotel is a 4-minute walk from the 42nd Street-Times Square subway station. It's also a 7-minute walk from bustling Times Square, and a 9-minute walk from Bryant Park. Sleek rooms and suites offer free Wi-Fi, flat-screen TVs and minifridges. Some rooms have balconies and floor-to-ceiling windows with city views. Room service is available. There's a stylish Spanish restaurant, plus a trendy rooftop bar with city views. Other amenities include a convenience store, a gym, meeting and event space, and a business center.

photo_cameraAC Hotel New York Times Square

Review Keywords

front desk staff (152)rooftop bar (102)accommodating staff (71)noise level (51)modern rooms (38)comfortable bed (31)subway access (16)quiet rooms (15)room upgrade (13)view of empire state building (10)

Amenities

Free Wi-FiPaid breakfastAccessibleAir-conditionedLaundry serviceBusiness centerKid-friendlyRestaurantFitness centerBarSmoke-free
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Low Dissatisfaction Risk

8% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
1259
4star
326
3star
92
2star
40
1star
120