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HotelverifiedVerified Reviews

Capital Hotel

3.4starstarstarstarstar(200+)
Premium
location_on38-26 11th St, Long Island City, New York, 11101

What Guests Say

comfortable bed (18)modern rooms (3)
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Premium
Score: 36/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Hadley Rollsstarstarstarstar2026-01-10T21:12:48

"My girlfriend and I recently stayed here and had a great experience. The location is a little bit sketchy and doesn't feel the safest but we did not run into any problems. The hotel is a quick walk away from a subway station that takes you right into Manhattan which was very convenient. The room was"

Igorstar2025-10-11T22:25:23

"Unfortunately, I don't have many positive things to say about this hotel. That said, the bed was surprisingly excellent--very firm and comfortable. Sadly, that's about the only highlight. The room was disappointingly dirty. There was pressed gum on the floor, long black wig hairs in the sink, and ca"

korra dalestarstarstarstar2026-02-17T12:58:05

"I had a positive 4-star experience here overall. The service was a highlight, earning a solid 4 stars for being attentive and helpful. The rooms were standard and met my expectations for a comfortable stay. While the location wasn't as central as I had hoped, the quality of service made the visit wo"

Sawsan Abdistar2026-03-04T15:48:41

" This was one of the worst hotel experiences I've ever had. The hotel charged a lot of money, but the stay was not worth the price at all. The room was not in good condition, and I even noticed bugs, which was very disappointing and unacceptable for a hotel. I truly wish I never stayed here. I wo"

Sergio D.starstarstarstarstar2025-10-23T04:15:44

"We stayed at the Capital Hotel from September 25 to October 3, 2025, and everything went smoothly. Check-in was quick and pleasant. I paid the $100 deposit in cash and got it back hassle-free at checkout. The room was clean, comfortable, and quiet; no street or neighbor noise at all. The AC and heat"

photo_cameraCapital Hotel

Review Keywords

front desk staff (26)comfortable bed (18)subway access (13)neighborhood (10)stains on sheets (6)luggage storage (6)mattress (6)modern rooms (3)refrigerator in room (2)city view (2)

Amenities

Free Wi-FiAccessibleSmoke-free
warning

Low Dissatisfaction Risk

27% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
98
4star
49
3star
31
2star
21
1star
64