DoubleTree by Hilton New York JFK Airport

"I'll start with saying I will be back! I initially called to make sure my reservation was registered in the system (we all know how it is booking through a third-party system) and Maria answered the phone very rudely, gave me incorrect information and placed me on hold for over 20 mins. I called bac"

"Check-in was completed, professionally and with a smile, by Javonnie. She made sure I was checked in and had a complimentary snack pack. Her Front Desk staff was friendly and very informative of local stores and attractions. Also, Reneisha added my Rewards to my room (starts the day you add the numb"

"UPDATE: George the general manager and Latoya the site manager gave me a call today to rectify the issue. They were prompt and polite. Thank you for taking care of this and restoring my confidence in the Hilton brand. ______________________________________________________ I am disappointed to say t"

"I stayed at the DoubleTree by Hilton JFK for one night since I had an early flight out of JFK the next day, and it was a great experience from start to finish. Customer service was excellent. The staff was friendly, professional, and very accommodating. I really appreciated the FREE airport shuttle"

"Nice hotel near JFK Airport. I did enter the room and found that the previous guest had killed a small cockroach on the wall over the TV. The TV remote didn't work and while the app provided a "TV remote option" it still didn't work. The hotel restaurant was the only option due to the blizzard that "