HGU New York

"The hotel is very well located, just steps from the subway and within easy reach of Midtown's main attractions. The room is nicely decorated, well-equipped, and comfortable, though a bit dark. The bed was great and I slept really well. The room was the perfect size for one person, and the bathroom w"

"I stay in a lot of hotels because my job requires it. I don't have exorbitant standards because at the end of the day, it's a room to put my things and a place to sleep while I do my job. It's not the fanciness of the room that matters: it's reliability and customer services. So when I lose my wall"

"Location of hotel is good within very easy walking distance of the Empire State building and our room was nice with a bay window looking out of the front of the hotel. Just be careful about the deposit charged when booking in. We paid $110 and, despite only having one bottle of water from the miniba"

"I booked my stay through Expedia a few months ago. Since I used to work in a hotel, I called ahead to make sure I was in the right room. I was assigned an ADA-accessible room, so I upgraded over the phone and paid with my debit card. Now, when I called about getting my refund, the front desk agent "

"Horrible experience, and unfair charges. Would not recommend!!! pretty sure there are better hotels in NYC. Stayed here for 4 nights, and as an IHG member, would expect complimentary bottles of water daily. Nevertheless, we asked for 2 bottles of water on the first day, and they gladly gave it to u"