Hilton Club The Residences New York

"I am a Diamond member and a loyal Hilton owner, yet my recent experience at this hotel was nothing short of a disaster. The elevators are undergoing construction, and even when they are operational, it can take over an hour to catch one, often because they are full. Despite these challenges, the hot"

"This place was clean the people who work there are very friendly go up and beyond. my room was always clean and stocked, even if I left multiple times a day. The happy hour on the 44th floor so much fun. The appetizers were so delicious. They had meatballs, wings, chip dip, fruit cheese platter."

"Disappointed with Our Stay as New Owners Our recent stay at the Hilton Club New York fell far short of expectations, especially as new Hilton Grand Vacation owners. From the moment we arrived, we did not feel welcomed. Instead of a smooth check-in experience, we were told to go up to the 37th floo"

"Let my start by saying the front desk staff, Rick, was very nice and helpful. However, the room itself was a HUGE disappointment. We have to pay an exorbitant price in points for a Penthouse room. I wouldn't mind if the amenities were there to warrant the price point. The toilet is supposed to be a"

"Frustrated customer on 5/31 I'm writing to file a complaint about my experience with the Hilton hotel staff over the phone. I called to ask a simple question about laundry services, and the staff member I reached (dialed 5321) was incredibly rude and unhelpful. Instead of explaining anything, she to"