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Hotel Hugo

4.1starstarstarstarstar(500+)
Premium
location_on525 Greenwich St, New York, New York, 10013

What Guests Say

dirty sheets (2)
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Premium
Score: 36/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Matteo Brignolistarstarstarstar2026-02-27T21:20:59

"Pretty good hotel, nice location. Heating was very noisy and disturbing causing to awake during the night. Bathroom was very cold (I visited the hotel beginning of February). Service is very good and attentive. Gym is very small and old machinery absolutely need to be renovated (coldn't run on the t"

Livstarstarstar2026-02-21T01:15:48

"The room was over $800 per night, and while the front desk staff were very welcoming and kind, I honestly expected more for the price. I was hoping for a brighter room or at least a decent view, but instead I was placed on the 3rd floor in a very small and dark room. I did mention that this was my "

Dana Bellostarstarstarstarstar2025-12-05T21:07:08

"After living in NYC for several years, I always enjoy coming back to the city and getting to stay in hotels. This was my first time staying at Hotel Hugo. Such a great boutique hotel. Location was great. Loved having Felix Coffee right down stairs. They even serve hotel guests complimentary iced and"

Diana P Suarezstarstarstarstarstar2026-02-09T16:55:44

"We stayed at Hotel Hugo for my bachelorette, and it was fantastic! The staff was amazing and so accommodating to our group. Our rooms were beautiful, and the location was perfect close to everything we wanted to do. Highly recommend for a fun and stress-free stay with friends!"

Faith Meekstar2026-01-13T20:57:03

"Worst management on the planet. Dont bother staying if you're travelling for business. My flight was cancelled and rebooked, which the front desk was notified about by phone, but they cancelled my paid-in-full multiple-day stay with zero written notice. Showed up to check in to find out they'd given"

About

Set in the trendy SoHo neighborhood, this chic boutique hotel with views of the Hudson River is 2 blocks from Hudson River Park and a 6-minute walk from a subway station. Elegant, vintage-style rooms feature hardwood floors and contemporary photography, as well as flat-screen TVs, minifridges and Keurig coffeemakers. Suites add separate living spaces. Amenities consist of an exercise room and a business center, plus an Italian restaurant, and a hip rooftop cocktail bar with river views.

photo_cameraHotel Hugo

Review Keywords

rooftop (90)rooftop bar (56)room size (30)happy hour (23)boutique hotel (11)complimentary coffee (6)city views (5)subway access (4)dirty sheets (2)contemporary interiors (2)

Amenities

Free Wi-FiParkingAccessibleAir-conditionedLaundry serviceBusiness centerPet-friendlyKid-friendlyRestaurantFitness centerBarSmoke-free
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Low Dissatisfaction Risk

11% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
543
4star
293
3star
101
2star
37
1star
103