Hotel Indigo - NYC Downtown - Wall Street, an IHG Hotel

"Diamond member. Very disappointed. We were charged a nightly amenity fee that was not waived, despite not using any amenities. We've stayed over 80 nights with IHG last year, and this is a first for us. After disputing with the front desk, they noted the amenity fee would be fully waived given our "

"Nothing is done by the front desk staff without making it seem like they are doing you a favor and it is a big chore for them to do simple things. 1. When I checked in at noon, they did acknowledge my Platinum status and offered me an amenity. Then they told me my room wasn't ready. Ok, no problem."

"Awful Experience. Please read before you book: TLDR: Don't come here if you want clean rooms, on time check ins, stupid fees, and no sleep. We arrived in the city at 11 which was coordinated via text. Checked our bags and they told us to come check in around 3. We showed back up at 2:45 where they"

"The 5 stars are strictly for Michael at the front desk. He was very professional and friendly. Paying an extra $295 ($150 incidental) when I got to the desk was confusing but he was so cool I figured I would deal with it the next day. I already paid for the room and taxes so why am I being charged "

"We've been staying here since it opened after the pandemic and loved it. Sadly with every passing year it got a little bit less friendly and nice. It appears they changed ownership and/or management a little while back and now the place has really sunk to a new low sadly. As Platinum IHG members ca"