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HotelverifiedVerified Reviews

Pendry Manhattan West

4.8starstarstarstarstar(200+)
Average
location_on438 W 33rd St, New York, New York, 10001

What Guests Say

comfortable bed (7)quiet rooms (4)
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Average
Score: 42/100

Average value — pricing aligns with market expectations.

Guest Reviews

Angie Kiehnestarstarstarstarstar2026-02-26T22:37:44

"You can't get a bad room at this place. Gorgeous property, well maintained rooms. Even the smallest room is spacious by nyc standards. Great water pressure in the shower, comfy bed and pillows. Here, you get understated luxury. This is my third time staying here, and I will happily return."

G MDNCstarstarstarstar2026-02-16T17:21:32

"The Pendry's location is top notch, right next to the train station and in close proximity to the high line and everything midtown has to offer. The rooms themselves are very spacious and the bathroom is quite nice as well (though the shower doors should open out not in to keep water inside the show"

Liudmila Khatskostarstarstarstarstar2026-01-05T01:29:42

"We checked in on December 2, and from the very beginning the experience was exceptional. Huge thanks to Luis and Violet for their outstanding service -- attentive, warm, and truly professional. I would also like to thank the front desk team member (unfortunately, I didn't catch their name) who upgra"

N Cstarstarstarstarstar2025-12-26T12:50:56

"My stay at the Pendry New York was nothing short of exceptional. From the moment I arrived to the moment I departed, every detail was handled with care, precision, and genuine warmth. The staff truly sets this hotel apart--without question some of the best customer service I have ever experienced. E"

Colton Simmonsstarstarstarstar2025-10-27T15:56:57

"Overall, the room and hotel is stunning. We had a skyline king on the 19th floor and loved the decor and layout. Whoever decided to have separate rooms for the toilet and shower (both with sinks) was brilliant as every couple will appreciate this. That said, there were a few things that lost a star "

About

Set a 5-minute walk from a subway station, this high-end hotel is 16 minutes' walk from the Empire State Building and 2 miles from The Museum of Modern Art. Refined rooms have Wi-Fi, smart TVs and sitting areas, as well as city views. Suites provide separate living rooms; an upgraded suite features a fireplace and a piano. Room service is available 24/7. Amenities include a chic restaurant, an elegant cafe and 2 bars (1 rooftop), plus a fitness center. There's breakfast.

photo_cameraPendry Manhattan West

Review Keywords

welcoming staff (14)comfortable bed (7)friendly team (6)proximity to penn station (5)room upgrade (5)quiet rooms (4)stylish rooms (4)concierge (4)corner suite (3)cozy bar (2)

Amenities

Free Wi-FiPaid breakfastParkingAccessibleAir-conditionedLaundry serviceBusiness centerPet-friendlyRoom serviceRestaurantKitchens in some roomsFitness centerBarSmoke-free
warning

Low Dissatisfaction Risk

4% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
204
4star
21
3star
4
2star
4
1star
4