arrow_backBack to Hotel
HotelverifiedVerified Reviews

Refinery Hotel

4.4starstarstarstarstar(500+)
Premium
location_on63 W 38th St, New York, New York, 10018

What Guests Say

comfortable beds (57)
trending_up
Premium
Score: 38/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Monique Naredostarstarstarstarstar2026-03-09T03:35:31

"I've stayed at Refinery before however my girlfriends had never. From the moment we walked Jamilah greeted us for check in even though we were super early we got lucky and a room was available. There was a room avaliable for us to check in early and we even decided to upgrade our room. We received a"

Kyle Fordstarstarstarstarstar2026-01-26T17:26:26

"We really enjoyed our stay at the Refinery Hotel. The staff was very helpful and friendly, and the room exceeded our expectations. We stayed in the deluxe double queen room, and it was a very good size for New York standards. The bathroom was larger than any other hotel we've stayed at in the cit"

Donna Johnsonstarstarstarstarstar2026-01-29T16:09:59

"Stop looking and stay here! This hotel is single handily bringing back amazing customer service! The staff were so delightful, kind and helpful! The actual hotel feels like you are in in the heart of Paris. Beautiful furnishings, beautifully decorated and yet feels so cozy. There are 2 Resteraunts i"

Sebastian Rodriguezstarstarstarstarstar2026-02-01T21:24:27

"We had an incredible experience at the Refinery Hotel in New York and honestly cannot recommend it enough. From the moment we arrived, we were welcomed with such warmth and genuine hospitality and it immediately set the tone for a truly special stay. A huge shoutout to Jamilah, who greeted us at ch"

Dino Sukalicstarstarstarstarstar2026-02-12T13:50:00

"We stayed at the Refinery Hotel for 13 nights over Christmas and New Year's, and it was a truly enjoyable experience that we would gladly repeat. From the moment we arrived, the staff made us feel welcome. Every team member we interacted with was friendly, professional, and genuinely helpful. Wheth"

About

Located 2 blocks south of Bryant Park, this polished hotel in a neo-Gothic 1912 tower was once home to chic hat-makers. The area's still a fashion hub, and is 10 minutes' walk from the Broadway theaters and 7 blocks from Grand Central Station. The retro, industrial-chic rooms feature 12-ft ceilings, windows that open, wood floors, mosaic tile bathrooms and original art. All rooms have minibars, Wi-Fi, flat-screen TVs and iPod docks. Room service is offered 24/7. There's a lobby bar, a New American restaurant and a chic rooftop cocktail lounge. There's also a fitness room, and a basement galler

photo_cameraRefinery Hotel

Review Keywords

rooftop (246)view of empire state building (120)rooftop bar (100)comfortable beds (57)proximity to times square (53)proximity to bryant park (41)complimentary wine (20)boutique hotel (20)jazz bar (18)high ceilings (10)

Amenities

Wi-FiBreakfastPaid parkingAccessibleAir-conditionedLaundry serviceBusiness centerPet-friendlyRestaurantKitchen in all roomsAirport shuttleFitness centerBarSmoke-free
warning

Low Dissatisfaction Risk

4% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
1888
4star
695
3star
207
2star
64
1star
78