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Sheraton New York Times Square Hotel

3.8starstarstarstarstar(500+)
Premium
location_on811 7th Avenue, W 53rd St, New York, NY, 10019

What Guests Say

comfortable beds (147)dirty windows (22)
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Premium
Score: 35/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Helen Estarstar2026-03-01T11:00:44

"We stayed at this hotel 20 years ago on our first visit to New York , it felt stylish , high end and luxurious then. When we booked to return a few weeks ago with our children we were excited to go back to the same hotel! However things have changed and it was not a repeat of our first amazing exper"

Diane Johnsonstar2026-03-01T06:05:15

"fFrst I would like to Thank Michell front desk amazing employee. she helped us with our 2md room move due to the first rooms being really below par. the noise from these rude disrespectful students running a muck banging on the walls running up and down the hall ways. unacceptable! no supervision wh"

Anupam Phansestarstar2026-03-01T16:54:33

"Location of this Hotel is very good. But that's it. The room looked very old. Nothing modern about the room, amenities. They don't even provide Shampoo, Conditioner. I recently stayed at Sheraton Dallas and it was an amazing hotel in Dallas. My colleague also stayed at Sheraton NewYork. In her room"

Aleksandra Tylekstarstar2026-03-02T09:50:34

"A run-down hotel in the center of NYC. It needs renovation, with disgusting wallpaper, carpeting, wardrobes, and shabby, dingy furniture. The bathroom faucet cannot be adjusted: you either get a gentle stream of ice-cold or boiling water, or a very strong stream of water suitable for washing. It is "

Dedrianna Siracusastarstar2026-03-09T00:29:18

"The best thing about this hotel is the location, which makes it very convenient for getting around. Unfortunately, the rest of the experience didn't live up to expectations. The hotel itself feels very outdated, and almost every service involved a long wait. There was a long line to check in, a long"

About

Set among elegant buildings in Midtown, this polished landmark hotel designed by flamboyant architect Morris Lapidus is across the road from a subway station and 9 minutes' walk from Rockefeller Center. Refined rooms have flat-screen TVs and Wi-Fi (fee); some offer pull-out sofas. Upgraded rooms add city views, and suites feature separate living areas. Club-level quarters provide access to a lounge serving complimentary continental breakfast and snacks. Room service is available. There's a casual, modern restaurant serving breakfast and lunch, as well as a library bar and a Starbucks cafe. Oth

photo_cameraSheraton New York Times Square Hotel

Review Keywords

elevators (717)comfortable beds (147)dated rooms (132)mini fridge (122)concierge (113)subway access (103)long lines (91)luggage storage (49)elevator wait times (43)dirty windows (22)

Amenities

Paid Wi-FiPaid breakfastPaid parkingAccessibleAir-conditionedLaundry serviceBusiness centerPet-friendlyKid-friendlyRestaurantFitness centerBarSmoke-free
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Low Dissatisfaction Risk

16% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
5140
4star
3277
3star
1557
2star
801
1star
1512