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Apartment Guest StayinfoReviewed

The Caroline

3.8starstarstarstarstar(10+)
Average
location_on60 W 23rd St, New York, New York, 10010

What Guests Say

cleanliness (4)maintenance requests (4)
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Average
Score: 56/100

Average value — pricing aligns with market expectations.

Guest Reviews

Jessica Denzstarstarstarstarstar2026-02-17T13:09:32

"Really well run building! They do a great job! The staff is extremely courteous and go out of their way to be helpful. Maintenance issues are handled extremely promptly (same day generally) even for minor issues."

Emily Snyderstar2026-01-15T00:40:34

"Absolutely condescending and rude man at the desk. All verizon service is down as he should know given the kind of people he believes to reside in this building. My minor daughter asked to use their landline which he was using before engaging in conversation with her. She wanted to call my home phon"

Ranya Pohoomullstarstarstarstarstar2025-07-30T02:39:53

"Have lived in the Caroline for two years and have had the best experience. So sad to be leaving. Can not say one bad thing!! The building itself is incredible, and we have loved the location. More importantly, the entire team are amazing and are always so helpful and so kind. They've made the carol"

Shyam Sunderstarstarstarstarstar2025-03-16T21:16:00

"I have lived here for the past 5 years (including the Covid years) and I can say without a doubt that this is one of the best, if not best, run buildings in NYC. John & his team run such a tight ship - everything runs like clockwork - maintenance requests completed as soon as you raise them, all pub"

Olivia Bussstarstarstarstarstar2024-06-28T16:58:03

"I cannot say enough great things about this building. The staff, management, building events, cleanliness and the package room are just a few of the things we love about this building. Thank you to the team for making this place so special. We recommend it to everyone."

photo_cameraThe Caroline

Review Keywords

building (13)management (8)staff (8)maintenance requests (4)cleanliness (4)amenities (3)kind staff (2)building manager (2)
warning

Low Dissatisfaction Risk

22% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
17
4star
1
3star
0
2star
0
1star
7