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HotelverifiedVerified Reviews

(The Mercer)

4.5starstarstarstarstar(500+)
Premium
location_on147 Mercer St, New York, New York, 10012

What Guests Say

comfortable bed (5)quiet room (2)
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Premium
Score: 39/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Rigo Smithstarstarstarstarstar2026-02-12T18:00:17

"Stopped by for drinks. The bar has an awesome vibe an ambiance. If you are looking for something quieter, just hang out upstairs. Great cocktails. Will be back"

Chris Kippenbergerstarstarstarstar2025-11-05T16:13:35

"Mixed bag: $1.5k a night for a so-so room is what it is--but the service just wasn't there. Hit-and-miss. 45 minutes to get a $30 pot of coffee delivered, and having to call three times on a broken room phone (on speaker) is simply not up to standard. We asked to upgrade to a loft at our own cost an"

Amanda Simmsstar2026-02-23T03:48:48

"Never in my life have I been treated so disrespectfully. Was having drinks at the bar with my mother, stepped into the lobby to take a phone call that would last about a minute or two, tops. Lobby was completely empty, I politely slunk into a corner just to avoid disrupting anyone who might come in."

Cruz Alcazarstarstarstarstarstar2025-08-13T16:09:49

"From the moment I arrived at The Mercer, I knew I was in for something special. The service was flawless, warm, attentive, and genuine without ever feeling overbearing. The staff went above and beyond to make every detail perfect, from check-in to departure. My room was beautifully designed, spotles"

Brittany Shoughistarstarstarstarstar2025-06-23T20:52:01

"I had the pleasure of being assisted by Emily at the front desk at The Mercer, and I just have to say--she was absolutely incredible! Her attention to detail, warmth, and exceptional service made my experience unforgettable. She went above and beyond to make sure I had everything I needed, and it m"

About

Set in a landmark brick Romanesque building, this upscale boutique hotel anchors the east end of SoHo's high-end shopping area; Greenwich Village begins 1 block north, and subways are a 1- or 2-block walk. Rooms have a modernist loft-like decor with high-ceilings, large windows, Wi-Fi and HDTVs; many have hardwood floors, balconies, kitchenettes and/or oversized bathtubs. There's a modern Italian restaurant with formal dining by chef Scott Sartiano and James Beard Award winner Alfred Portale, plus a lobby cafe. The 24-hour concierges can arrange business services, limousines, health club passe

photo_camera(The Mercer)

Review Keywords

cozy rooms (5)comfortable bed (5)suite (5)lack of amenities (5)friendly team (4)chic finishes (3)boutique hotel (3)grand hotel (3)quiet room (2)concierge (2)

Amenities

Free Wi-FiPaid breakfastPaid parkingAccessibleAir-conditionedLaundry serviceBusiness centerPet-friendlyRoom serviceKid-friendlyRestaurantSpaFitness centerBarSmoke-free
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Low Dissatisfaction Risk

4% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
445
4star
162
3star
44
2star
15
1star
20