(The Mercer)
What Guests Say
Premium tier — higher price point with corresponding quality.
Guest Reviews
"Stopped by for drinks. The bar has an awesome vibe an ambiance. If you are looking for something quieter, just hang out upstairs. Great cocktails. Will be back"
"Mixed bag: $1.5k a night for a so-so room is what it is--but the service just wasn't there. Hit-and-miss. 45 minutes to get a $30 pot of coffee delivered, and having to call three times on a broken room phone (on speaker) is simply not up to standard. We asked to upgrade to a loft at our own cost an"
"Never in my life have I been treated so disrespectfully. Was having drinks at the bar with my mother, stepped into the lobby to take a phone call that would last about a minute or two, tops. Lobby was completely empty, I politely slunk into a corner just to avoid disrupting anyone who might come in."
"From the moment I arrived at The Mercer, I knew I was in for something special. The service was flawless, warm, attentive, and genuine without ever feeling overbearing. The staff went above and beyond to make every detail perfect, from check-in to departure. My room was beautifully designed, spotles"
"I had the pleasure of being assisted by Emily at the front desk at The Mercer, and I just have to say--she was absolutely incredible! Her attention to detail, warmth, and exceptional service made my experience unforgettable. She went above and beyond to make sure I had everything I needed, and it m"
About
Set in a landmark brick Romanesque building, this upscale boutique hotel anchors the east end of SoHo's high-end shopping area; Greenwich Village begins 1 block north, and subways are a 1- or 2-block walk. Rooms have a modernist loft-like decor with high-ceilings, large windows, Wi-Fi and HDTVs; many have hardwood floors, balconies, kitchenettes and/or oversized bathtubs. There's a modern Italian restaurant with formal dining by chef Scott Sartiano and James Beard Award winner Alfred Portale, plus a lobby cafe. The 24-hour concierges can arrange business services, limousines, health club passe
Review Keywords
Amenities
Low Dissatisfaction Risk
4% of reviews indicate dissatisfaction — in line with expectations for this category.
Rating Distribution
Nearby Properties
Other accommodations within 2 km.
At a Glance
- Category
- Hotel
- Total Reviews
- 500+
- Amenities
- 15
- On Map
- View