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citizenM New York Times Square

4.5starstarstarstarstar(500+)
Average
location_on218 W 50th St, New York, New York, 10019

What Guests Say

comfortable bed (36)modern rooms (31)modern design (18)
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Average
Score: 41/100

Average value — pricing aligns with market expectations.

Guest Reviews

Kathy Dstarstarstarstarstar2026-02-26T17:20:31

"This rating completely surprised me. I don't like to stay in this part of town and typically don't choose this type of hotel but the location worked for where I needed to be and overall I was very pleasantly surprised. Rooms are small but extremely well appointed. You have everything you need, inc"

Jessica Reidstarstarstarstarstar2026-02-07T19:53:01

"Incredible hotel. This was my third stay here and I will not hesitate to book again. Excellent location. All staff are incredibly friendly and helpful. The rooms are clean and very comfortable. They have blackout blinds and you can easily control the lighting, heating, etc from an iPad. The waterfal"

Marcostarstar2026-03-06T08:48:14

"If you're in New York on a budget and travelling solo, or as a couple for a short trip - the citizenM is an ideal choice. However our experience for a week was average at best, and we were disappointed with the hotel despite the number of positive reviews. The room was never cleaned professionally,"

S. Pak (Jet)starstarstarstar2026-03-07T00:49:29

"I'm relieved to find that even after the buyout, CitizenM offers a consistent experience. (Though CitizenM's signature decor such as the rag doll and balloon dog were missing from my room, sorry to say.) The rooms are a weird blend of premium and minimalist - you get the bare essentials in good qual"

Brittani Estradastarstarstarstarstar2026-02-13T04:24:42

"I loved staying here. Location was perfect, easy to walk anywhere you need to be. Subway entrances at all corners of the block. Room was very clean, everything except the fridge worked. And it was really quiet during my stay. Beds were comfy and loved the roof top bar, the bartender was friendly and"

About

On the corner of Broadway and 50th Street, this vibrant, modern hotel is an 8-minute walk from Times Square, 10 minutes' stroll from the Museum of Modern Art and an 11-minute walk from Central Park. Streamlined, compact rooms offer free Wi-Fi and smart TVs, plus floor-to-ceiling windows and rainfall showerheads. They also include tablets that control the blinds, temperature and lighting. Amenities include a trendy lobby, a library, and a slick 24-hour coffee shop with grab-and-go fare. There's also a rooftop guest-only bar, as well as a 20th-floor gym with city views.

photo_cameracitizenM New York Times Square

Review Keywords

ipad (148)room size (106)rooftop bar (72)broadway shows (38)comfortable bed (36)modern rooms (31)proximity to central park (30)subway access (20)modern design (18)blackout blinds (10)

Amenities

Free Wi-FiPaid breakfastAccessibleAir-conditionedRestaurantFitness centerBar
warning

Low Dissatisfaction Risk

4% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
1962
4star
507
3star
114
2star
42
1star
95