Square Hotel at Times Square

"Val at the front desk was absolutely amazing, as well as the concierge who was also very helpful. My rating comes from the poor level of room service. We arrived on Friday. On Sunday I attended the front desk to advise we really needed clean towels. The lady working at the front desk was most unhelp"

"Giving the hotel two stars because of central location and the wonderful service from the staff like Dhalia and Sean. Everything else leaves much to be desired. The "standard double room" (C11) I got was tiny, i couldn't open the door if my standard medium sized (check in) suitcase was open. Also, t"

"Great location and very friendly staff. Unfortunately bring your own pillow if you would like a comfy sleep. They only gave us 2 small pillows with our king size bed and after asking for more pillows twice I never received them. I will say I appreciated our early check in at 1:30pm, and the room is "

"The worst hotel stay I've ever had. A shoebox-sized room with the most uncomfortable bed imaginable was assigned to us. Although there was no room for me to do so, I would prefer to sleep on the floor. The condition of the bed was terrible. When we tried to cancel, the manager refused to give us a r"

"The room was pretty run down for the price of this hotel. Paid roughly $1200 for 3 nights. The headboard on the bed was worn down with built-in lamps. One lamp did not work at all, and the other just flickered. The room had no smoke detector. The tub was rusty, and the bathroom walls had gross spots"