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Holiday Inn Express New York City Times Square by IHG

3.5starstarstarstarstar(500+)
Premium
location_on343 W 39th St, New York, New York, 10018

What Guests Say

friendly staff (259)comfortable beds (32)bed bugs (6)
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Premium
Score: 34/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Phoebe Hallstarstarstarstarstar2026-02-03T18:44:41

"My friend and I just stayed at this hotel for our annual Broadway Show trip to NYC. It was so convenient to the theatre district, 30 Rock and Times Square. All of the hotel staff were so nice. Special shout outs to Michelle, the front desk manager and Anna for her wonderful breakfasts. This hotel of"

Willstar2026-01-20T17:44:02

"Good location and the front desk staff at this hotel are very accommodating and helpful. However, the interior of this hotel is in desperate need of major renovations. The first room I was given was a disaster. I found black mold in the shower, the bedside lamp didn't work, TV didn't work, the nigh"

korra dalestarstarstarstar2026-02-17T12:45:07

"Location is convenient--Midtown West, about 5-10 min walk to Times Square, Broadway theaters, Penn Station, and lots of restaurants. Central enough for sightseeing, though a bit removed from the brightest lights (which can be a plus for quieter nights). Rooms were clean with comfy beds and good AC, "

Eugeniastarstarstarstarstar2026-01-08T23:21:01

"Excellent hotel in a perfect location! All major attractions are within walking distance. Very friendly and helpful staff. The breakfasts are amazing with a great variety -- there was always plenty of food and available seating no matter what time we came. The rooms are clean, with daily housekeepin"

Lisa Lindseystarstar2025-12-01T22:07:31

"Our room was much smaller and much dingier than photos. The biggest issues; however, were: 1. My side of the bed smelled like urine on and off but I thought I was imagining it. One morning the fitted sheet and mattress pad popped off my side of the bed revealing yellow and reddish stains. Absolutely"

About

This low-key hotel is a 12-minute walk from Times Square and 3 minutes' walk from the Times Square-42nd Street subway. Unassuming rooms come with desks, free Wi-Fi and flat-screen TVs, plus premium cable channels and coffeemakers. Upgraded rooms add city views, and suites feature separate living areas. Kids age 19 and under stay free with an adult. Amenities include free breakfast and a business center.

photo_cameraHoliday Inn Express New York City Times Square by IHG

Review Keywords

elevators (358)friendly staff (259)room size (69)front desk staff (57)air conditioner (41)comfortable beds (32)no microwave (30)free water bottles (21)subway access (21)bed bugs (6)

Amenities

Free Wi-FiFree breakfastPaid parkingAccessibleAir-conditionedLaundry serviceBusiness centerPet-friendlyKid-friendlyRestaurantAirport shuttleSmoke-free
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Low Dissatisfaction Risk

20% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
728
4star
521
3star
372
2star
159
1star
357