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The Ritz-Carlton New York, NoMad

4.4starstarstarstarstar(500+)
Premium
location_on25 W 28th St, New York, New York, 10001

What Guests Say

modern decor (7)
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Premium
Score: 38/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Masaki Fukuharastarstarstarstarstar2026-02-20T22:44:54

"Our stay at The Ritz-Carlton NoMad was nothing short of wonderful. The hotel is conveniently located just steps from Fifth Avenue and K-Town, making it incredibly easy to explore the city. From the moment we arrived, the service set the tone for a memorable visit. Kay welcomed us at check-in with ge"

Michelle Benferstarstarstar2025-12-15T03:30:45

"Skip it. I have Titanium Elite Bonvoy member status and have spent almost 80 nights this year in Marriott properties - Ritz, St Regis, W, Residence Inn, etc. I absolutely could not tell you what classifies this hotel as a Ritz or how they could charge over $2k a night. Front desk felt rushed, transa"

Robert Lemberskystarstarstarstarstar2026-01-08T15:31:19

"We have been here the last 4 days, I really don't understand all the negative reviews. From the minute we arrived we have nothing but an amazing experience. When we arrived the greater asked me my name and immediately wished me a Happy Birthday, it was crazy!! And everyone has been unbelievably frie"

Anthony Wattstarstar2026-02-18T19:00:26

"Our experience at the new Ritz Carlton was a mixed bag to say the least. There was a basketball team staying at the hotel and the staff treated them like they were the only people there. We had to wait for the elevator and were shooed out of the way when the team paraded through the lobby. We were p"

Randall Mstarstar2026-01-25T06:00:20

"A truly abysmal stay that began on June 28, 2025 for 2 nights in a deluxe room with 2 beds. First thing that struck me was the humidity and warm temperature despite thermostat settings. I called downstairs and was told everything was in order. Fast forward an hour when I closed the sliding bathroom "

photo_cameraThe Ritz-Carlton New York, NoMad

Review Keywords

ritz carlton (71)views (45)concierge (32)rooftop bar (23)spa (23)welcoming staff (19)modern decor (7)steam room (3)espresso martini (3)corner suite (2)

Amenities

Free Wi-FiPaid parkingAccessibleAir-conditionedLaundry servicePet-friendlyRoom serviceRestaurantSpaFitness centerBarSmoke-free
warning

Low Dissatisfaction Risk

10% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
481
4star
48
3star
23
2star
21
1star
51