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DoubleTree by Hilton Hotel New York City - Chelsea

3.6starstarstarstarstar(500+)
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location_on128 W 29th St, New York, New York, 10001
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Score: 34/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Thanh Nguyenstar2025-12-30T21:23:04

"I asked about parking and they gave me wrong address, nothing there. Had to go park st another place to pay full price. Checked in at 3. Didn't get a room till after 4pm and I have to wait in line again to even get the room card so didnt get up till almost 445pm. Definitely not a 4 star hotel, 2 "

Aena Alistarstarstar2025-12-30T12:49:35

"Location is amazing. Subway access is very close, alot of different coffee shops, halal carts, shopping, and restaurants are in walking distance. In my opinion this location is better than Times Square. I purchased a water case from Walgreens and brought it back to the room because after your 1st tw"

Jaime Lustigstarstarstarstar2025-10-02T16:48:02

"Great price, walking distance from Penn station, close to a ton of subway lines, free cookies at check-in, fresh lemon infused water in the lobby (a real lifesaver and appreciated amenity for my water-dependent wife), and the best customer service we've ever had at a hotel. Truly. Every time we pass"

Arunima Shandilyastarstarstarstarstar2025-11-25T20:47:42

"A great place to stay while visiting NYC, especially if you plan to walk to most parts and avoid public transport. On another note, I needed to change my room due to the first one being right opposite the elevators. The staff was extremely kind in understanding the situation, asked me to pack my lu"

Tiffany Lueongstarstarstarstar2025-10-28T15:15:59

"We recently stayed at the DoubleTree for four days and three nights. The location is perfect (for tourists)--right in a very lively part of the city, within walking distance of endless restaurants. The hotel experience itself was only okay. There were only two small elevators, so waiting times cou"

About

This modern hotel in Midtown Manhattan's artsy Chelsea neighborhood is 3 blocks from both Madison Square Garden and Penn Station, and a 10-minute stroll from the Empire State Building. The warmly decorated rooms offer custom-designed beds, and flat-screen TVs with premium cable channels, plus free Wi-Fi and coffeemakers. Some rooms offer balconies with views of the Empire State Building. Suites add separate living areas. A grill restaurant offers all-day traditional American meals and open-air dining. Additional amenities include a 24-hour exercise room and a business center.

photo_cameraDoubleTree by Hilton Hotel New York City - Chelsea

Review Keywords

elevators (259)room size (88)view of empire state building (57)proximity to times square (48)air conditioner (41)elevator wait times (25)slow elevators (17)subway access (11)penthouse (6)small fridge (6)

Amenities

Free Wi-FiPaid breakfastPaid parkingAccessibleAir-conditionedPet-friendlyRoom serviceKid-friendlyRestaurantFitness centerBarSmoke-free
warning

Low Dissatisfaction Risk

16% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
630
4star
577
3star
323
2star
163
1star
220