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Hotel Hayden

3.4starstarstarstarstar(500+)
Premium
location_on127 W 28th St, New York, New York, 10001

What Guests Say

friendly staff (146)quiet rooms (4)
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Premium
Score: 32/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Maria Braunskillstarstarstar2026-02-17T13:51:51

"I traveled with my husband and my 8 and 9 year old. I think the rooms are more geared towards single people looking for a quick cheap stay. The rooms are small. The booking says it sleeps 4 on 2 doubles which I guess I'm used to having 2 queens when staying in a hotel so it was small for me. If you "

Mallorie Teubnerstar2025-12-23T15:20:51

"The rooms are extremely small, and we quickly learned the heat does not work. The door to the room furnace was partially open, so after realizing the heat was not on despite the thermostat being set to 79, we opened the door and found a light switch (you read that right!). We flipped the switch and "

BrunoP84starstarstar2026-01-12T14:24:31

"Fine. Mid. Average. Acceptable. Hotel is in a great location but it's pretty basic. Rooms are exceptionally basic. We had 3 regular sized pillows on a relatively stiff king-bed with a single fleece blanket (with a sheet under and over it). No comforter, no additional pillows (not three queen "

Amanda Recine-Di Nezzastar2026-01-11T03:24:03

"1 Star (and that's generous) Hotel Hayden is absolutely not a 4-star hotel. If I could give it 0 stars, I would. From the moment we arrived, it was clear something was wrong. The lobby was freezing, and when we asked the front desk about it, we were told it was cold because the door was constantly"

Jessica Fitchstar2026-01-05T14:55:54

"Stay at the Moxie next door.....trust me. Please note that they did offer a $200 credit - with no response when I asked for a larger adjustment worthy of our stay. Booked my birthday trip to NYC and stayed at Hotel Hayden 3 nights, Dec. 6 - 9. Upon arrival, we found the AC/heat unit panel on the f"

About

This contemporary hotel in the trendy Chelsea neighborhood is a minute's walk from a subway station, a 7-minute walk from events at Madison Square Garden and a 9-minute walk from the iconic Empire State Building. Colorful rooms have free Wi-Fi, flat-screen TVs and minibars, as well as Keurig tea and coffeemakers. All come with wood floors and designer toiletries. Suites add living areas. Kids stay at no charge with an adult. Room service is available. There's a chic Greek restaurant, along with a hip bar. A covered rooftop eatery and bar offers panoramic city skyline views. A gym is open 24/7.

photo_cameraHotel Hayden

Review Keywords

friendly staff (146)air conditioning (111)front desk staff (42)rooftop (37)room size (30)mini bar (22)subway access (8)boutique hotel (8)quiet rooms (4)squeaky bed (2)

Amenities

Free Wi-FiBreakfastParkingAccessibleAir-conditionedBusiness centerPet-friendlyKid-friendlyRestaurantFitness centerBarSmoke-free
warning

Low Dissatisfaction Risk

23% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
355
4star
344
3star
180
2star
112
1star
228