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Hilton Garden Inn New York/Manhattan-Chelsea

3.9starstarstarstarstar(500+)
Premium
location_on121 W 28th St, New York, New York, 10001

What Guests Say

comfortable beds (39)quiet room (10)
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Premium
Score: 35/100

Premium tier — higher price point with corresponding quality.

Guest Reviews

Titus Arthurstarstarstar2026-02-22T21:53:12

"If you work in a hotel, you need to drop the New York attitude. This is an industry where upwards of 70% of your clientele are from out of state, so I don't understand what being a jerk is doing for you. You need to assert your dominance as a local to strangers at your place of work where you're pai"

Sasha Adrianstarstarstarstarstar2025-12-08T20:53:38

"We had the best experience at this Hilton! It was a convenient location to everything- walking distance to a lot and a quick block to the subway. We felt safe here during all hours. Our room was old, but comfortable and clean. We paid more for a higher city view and it was absolutely worth the splur"

Christopher Serratosstarstarstar2025-12-05T15:14:46

"Giving it three stars for the location! Cant really be beat, you can walk 5-10 mins to several train stations and head in just about any direction you want. I walked to Times Square and back quite a few times during my 5 night stay. Nearby train also takes you straight to Central Park (I went to att"

Sarahstarstar2025-11-23T14:23:09

"This hotel wasn't awful, but it wasn't a good experience either. The rooms were noisy, you could hear everything happening in the hallway. There was a solid gap/damage to the door that let the noise and light flood in. The rooms had pretty extreme wear and tear. Scuff marks that could easily be remo"

Anthony Baerstarstarstarstarstar2025-10-17T19:11:57

"We just spent a week at this hotel and I have to say I was very pleased! From the moment we stepped in our room we were met with a Happy Anniversary card and gift bag. The room was nice and the bed extremely comfy! The staff at the front desk were very welcoming and the delicious oatmeal cookie"

About

A 6-minute walk from Madison Square Garden, this relaxed, modern hotel is less than 10 minutes by foot from the Empire State Building and Penn Station. Understated rooms offer free Wi-Fi and custom-designed beds, plus flat-screen TVs, microwaves, minifridges, and desks with ergonomic chairs. Some have city views. A cooked-to-order and buffet breakfast is available (fee), and there's an American restaurant, a bar and a 24/7 pantry market. Other amenities include a fitness room and a business center. Parking is available (surcharge).

photo_cameraHilton Garden Inn New York/Manhattan-Chelsea

Review Keywords

elevators (84)room size (57)microwave (51)proximity to times square (42)comfortable beds (39)subway access (19)mini fridge (15)proximity to penn station (14)quiet room (10)stained sheets (3)

Amenities

Free Wi-FiPaid breakfastParkingAccessibleAir-conditionedPet-friendlyKid-friendlyRestaurantFitness centerSmoke-free
warning

Low Dissatisfaction Risk

11% of reviews indicate dissatisfaction — in line with expectations for this category.

Rating Distribution

5star
698
4star
510
3star
197
2star
107
1star
134